Verint Wins $4M Contract From A Leading Australian Bank To Deploy The Verint Open Platform's Workforce Management And Bot Capabilities

Author: Benzinga Newsdesk | May 15, 2024 08:34am

Bank to Deploy Verint Workforce Management and Verint TimeFlex Bot Across 5,000 Employees
Deal Follows a Large Multinational Insurance Company Reporting Strong AI Business Outcomes with Verint TimeFlex, Lowering Employee Attrition by 30 Percent

Verint® (NASDAQ:VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240515926061/en/

Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform's workforce management (WFM) and bot capabilities. The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents. Verint TimeFlex Bot will provide the bank's contact center agents with the flexibility to make unlimited schedule changes to reduce attrition and absenteeism while improving agent work/life balance.

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