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Brand Looking to Increase Website Containment, Reduce Contact Center Cost and Elevate CX
Verint® (NASDAQ:VRNT), The CX Automation Company™, today announced that a leading online retailer is expanding its Verint deployment to deliver AI business outcomes now™ across their e-commerce website and their contact center.
The brand wanted to improve the digital experience for customers interacting with its online retail business. Verint Intelligent Virtual Assistant (IVA) was selected to automate customer support and transactions resulting in reduced contact center agent costs. The brand also selected several Verint AI-powered bots to be deployed across 400 agents to increase agent capacity, provide AI assistance and elevate the customer experience.
Posted In: VRNT
