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Capstone Holding Corp. (NASDAQ:CAPS), a national building products distribution platform, has launched a new AI assistant at its Instone division. The technology will accelerate order processing, improve accuracy, and allow Instone to handle higher dealer volumes.
Key Highlights:
Speed & Accuracy: AI Assistant reduces dealer response times and improves order precision.
Scalability: Provides a unified support system that can absorb new brands and product lines as Capstone executes its M&A strategy.
Growth Alignment: Strengthens Capstone's ability to meet rising demand without adding proportional cost.
Efficiency Gains: Improves operating leverage and unlocks synergies across the distribution network.
"For us, this is about being there in the moment when a customer needs information," said Kevin Grotke, President and CEO of Instone. "That's the promise we've always made: we make it easy. This is just another way to deliver on that."
The assistant is designed to support both customers and staff. Dealers can get quick, self-service answers on products and specs, while Instone's support teams use the same tool to deliver faster, more accurate responses across all product categories.
Posted In: CAPS
